Image Advantage operates under the same rigorous privacy, security, and compliance standards as Octacom Limited. Your records — whether paper or digital — are handled under a framework built for organizations in government, healthcare, and other highly regulated sectors.
Certifications & Audits
- SOC 2, Type II audit status
- Compliance with the HITRUST Common Security Framework (HITRUST CSF) — one of the most well-respected frameworks of its kind, developed by major North American healthcare organizations
- Reliability Status, including Document Safeguarding Capability up to and including Protected Level B, granted through Public Services and Procurement Canada, covering the handling of paper and digital health, financial, and personal information
Privacy Legislation & Industry Standards
- Compliance with PIPEDA (Personal Information Protection and Electronic Documents Act)
- Compliance with PHIPA (Personal Health Information Protection Act)
- Designated privacy officers and ongoing staff privacy training
- Compliance with the Canada Evidence Act for legal, financial, and health information
- Professional membership with AIIM (Association for Intelligent Information Management)
- Compliance with CHIMA and COACH standards for healthcare information management
- NAID AAA and PCI-compliant secure destruction/shredding services, backed by Level B security clearance
Security Practices
Every stage of our process is built around key internal control components, including physical protection of records, separation of duties, limited access on a need-to-know basis, joint-custody handling of sensitive materials, and password protection for sensitive data files.